major responsibilities:
1. ensure incoming calls are answered promptly, appropriately and courteously.
2. to be the first point of contact for the customers, service providers and colleagues.
3. to document all matters related to each customer assistance service request.
4. to play the role as coordinator role in the course of service delivery to our clients.
5. to ensure adherence to standard customer service standards and procedures set by company or client.
6. provide quality assistance service solutions to the customers.

qualification:
1. bachelor degree and above;
2. proficient english capability, third language is an advantage;
3. strong communication skill;
4. at least one year customer service experience;
5. available to work weekdays and weekends and able to do day and night shifts;
6. computer literate (ms outlook, word, excel, net portals).

we encourage individuals with physical disability who meet the job criteria to apply for this position.

工作地址：
北京市朝阳区新源里16号琨莎中心一座

工作时间：倒班制，两百一夜，2-3天休息
白班：8:00-20:00
夜班：18:45-次日9:15

薪资:底薪7k-10k+补助800+夜班补贴（400/次）