工作详情
Client Support Representative
what you will be doing...
the client support representative role is the entry-level position within our international program. it is a business-to-business support role which involves representing the meltwater services to existing clients across the asia pacific.
you’ll deliver excellent customer service and help our customers across the asia pacific through our online communication channels
maintain our customer help centre and localize self-serve content
become a product knowledge expert on our saas platforms.
serve as a liaison between our technical team and account management team.
collaborate with team to achieve your collective and individual monthly and quarterly goals.
participate in team culture!
within this role you’ll be working directly with our clients who are typically in the public relations, communications or marketing departments. meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time.
we will facilitate your professional growth, you’ll receive extensive training and the opportunity to take on more responsibilities once you are ready for them. we only promote from within, and with offices in so many cities, the abilities to advance your career are unlimited.
the ideal type of talent for this role would be ambitious and driven, just like anyone working here! the kind of person that is successful with meltwater is cares about customers, hardworking, intelligent, and well rounded. we are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.
we would love to see
at least 1 year of working or intern experience in customer service
fluent english or business english skills
fluent in at least of one the following language: chinese (simplified or traditional) or japanese
tech savvy
clear communication and writing style
welcoming to change and high volume environment
you will get bonus points for:
ambitious internships or relevant professional experience
familiarity with public relations, communications or marketing
international experience (academic, personal or professional)