sales associate

job brief

we sell ice cream among other food products and we need someone to help ensure high levels of customer satisfaction through excellent sales service. this is a job for outgoing but well-organized people with a passion for food.

we are looking for a result driven sales associate to be responsible for all sales job duties, from generating leads to closing sales. ideally the candidate also has a flair for organization and can become a sales manager.

我们销售冰淇淋等食品，我们需要你用卓越的销售服务来帮助我们让客户对我们的服务始终感到满意。欢迎开朗、有组织性，并对食品行业充满热情的你加入我们。

我们正在寻找一个注重结果的销售人员，负责从客户开发到完成销售的全部销售工作。如果你拥有优秀的组织能力，将有机会发展成为一名销售经理。


what does a sales associate do?

the sales associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. you should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. to be successful as a sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.

ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

销售代表将与客户紧密合作，确定他们的需求，回答他们与产品相关的问题，并给出准确的解决方案。我们也需要你能够迅速地解决客户投诉，确保最高的顾客满意度。想要成为一名成功的销售助理，你需要时刻对最新的产品特性了如指掌，并保持店面美观。

销售代表的职责是在不断达成销售目标的同时，为客户提供优秀的服务。


responsibilities

ensure high levels of customer satisfaction through excellent sales service

通过卓越的销售服务来保证高水平的顾客满意度

assess customers’ needs and provide assistance and information on product features

评估顾客需求，并提供有关产品特性的信息与帮助

help organize promotional events

协助组织市场推广活动

follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

跟进并达成部门的月度、季度和年度销售目标

“go the extra mile” to drive sales

促进销售

actively seek out customers

积极寻找客户

remain knowledgeable on products offered and discuss available options

熟悉我们的产品，提出可行方案

team up with co-workers to ensure proper customer service

与合作伙伴密切合作，为顾客提供得当的服务体验

build productive trust relationships with customers

与顾客建立信任

comply with inventory control procedures

遵守库存管理程序

suggest ways to improve sales (e.g. planning marketing activities)

提出改进销售的建议（例如，策划市场活动）


requirements

basic understanding of sales principles and customer service practices

对销售原则和客户服务有基本的了解

proficiency in english

精通英文

proficiency with excel

精通excel

solid communication and interpersonal skills

优秀的沟通能力与人际交往能力

a friendly and energetic personality with customer service focus

专注顾客服务，友好、充满活力

ability to perform under pressure and address complaints in a timely manner

能在压力下工作并及时处理投诉

availability to work flexible shifts, willing to work overtime

接受灵活的工作时间

bs degree in any field

大学本科及以上（专业不限）

experience in food & beverage and food service sector preferred

有餐饮行业工作经验，特别是饮品行业经验者优先


具有竞争力的待遇：基本工资+绩效奖金+1到4个月年终奖

工作地址：
锦江区香格里拉中心办公楼