University or college degree in foreign language or other majors with good command of English; French and German speaking is a plus

Experience:

· 1-2 related working experience preferred, fresh but fast learning graduate accepted

Skills and abilities:

· Good communication and interpersonal skills. Actively shares relevant information, clearly communicates, and listens to feedback on.

· Self-motivated

· Fast-learner

· Responsible. Actively contributes to an effective, collegial, and agreeable team environment.

· Professional. Effectively applies knowledge of visa application issues.

· Strong sense of customer-focus

· Patient, persistent, calm, and polite in the face of challenges and stress.

· Detail oriented

· Problem solver

· Capable to work under pressure


Responsibilities:

· Provide client service excellence to applicants at all times. Receive customers in visa center, answer customer’s inquires

· Collects required application documents in the required order, ensure data entry accuracy.

· Maintain a professional appearance and friendly demeanour at all times

· Attends morning/evening meeting. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service

· Complete daily report

ISO duties:

· Keep customers information confidential

· Respect and apply security procedures (SAT/IRP)

· Follow Clean desk policy