要求：
1. 精通日语，对日语的书写能力要求较高
2. 工作年限不超过2年，16年之前毕业生
3. 有热情，乐于与他人沟通

工作地点：上海陆家嘴金融服务广场

As an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. As a frontline representative, you will be the primary point of contact for our customers – it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries. An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

II.CORE DUTIES
1. Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)
2. Completing or cancelling pending reversals when appropriate. (5%)
3. Restricting accounts when appropriate. (5%)
4. Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)
5. Escalating appropriately to Fraud Investigations. (5%)
6. Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access. (10%)

JOB REQUIREMENTS
1. Bachelor degree or equivalent required
2. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
3. Strong written (email) communication utilizing proper grammar and punctuation
4. Ability to make discretionary decisions based on research
5. Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
6. Ability to learn and adapt to new software technologies
7. Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)


申请方式：标题请按 来自应届生+JP PS+姓名+毕业时间