customer service executive 客户服务主管
工作地点：马来西亚吉隆坡附近
要求：至少有本科学历 （bachelor degree，工作签证需要），以及流畅的英语。
工资：马币rm 4000 + 8%绩效补贴
机票：免费提供中国到马来西亚单程机票
马来西亚工作签证：公司负责协助办理
住宿：前两周免费住宿，之后会提供租房信息等帮助解决住宿问题


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具体工作内容如下：

salary : basic (rm4000) + up to 8% kpi allowance (max of rm320)
working hours : mon – fri 9am – 9pm (tentatively) 12 hrs shift.

customer service executive
- build rapport with customer and ensure follow up on request, enquiries and services
- handle chat, inbound & outbound inquiries
- ensure high quality customer service at all times
- opens customer accounts by recording account information
- maintains customer records by updating account information
- resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- maintains financial accounts by processing customer adjustments. recommends potential products or services to management by collecting customer information and analyzing customer needs. prepares product or service reports by collecting and analyzing customer information. contributes to team effort by accomplishing related results as needed

skills and qualifications
- customer service product knowledge
- quality focus
- problem solving
- market knowledge
- documentation skills
- listening
- phone skills
- resolving conflict
- analyzing information
- multi-tasking

advanced skills
- must be able to read, write and speak mandarin
- willing to work on 12 hours shift rotation, public holiday
- excellent interpersonal and customer service skills
- knowledge of customer service practices
- experience in mediation and conflict resolution techniques
- proficient in microsoft office suite