职位描述:
Definition
The customer care agent (CCA) must solve customer complaints from Japan.
They must answer mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.


Roles and responsibilities
-Give Support to the customers: Identify and solve customer problems using dedicated web tools
-Handle and manage web tools specially made for customer support.
-Keep a record of each case in another dedicated web tool.
-Escalate higher problems and send them to the appropriate team when needed.
-Notify Leads when a recurrent problem appears, to prevent further cases
-Be able to identify problems and create new templates for recurrent ones.
-Be informed on promotions and information on respective countries.


Requirements
- Native Japanese
- Good in English written and reading
- Reporting skills.
- Aptitude for communication and team work
- Excellent interpersonal relationship.
- Be responsible and patient.