工作地址：宁夏中卫
AWS Technical Customer Service Associate
外部职位说明
作为亚马逊网络服务的客户支持专员，你需要通过电话以及电子邮件的形式帮助客户解决有关账户、账单,付款以及合规性等相关问题.你需要充当客户的重要接口, 把客户的观点以及心声及时的反映给内部团队和外部合作商. 你的职责包括并不限定于以下方面:
. 以客户为本的理念, 向客户提供及时,高效,细致的服务;
. 积极主动和客户保持沟通, 了解客户是如何使用AWS服务以及他们在使用中遇到困难。并把相关有价值的信息反馈给业务和开发团队;
. 通过和财务部，业务发展团队以及客户沟通，确保客户的发票及时开出并能按时送达;
. 通过电子邮件或电话的方式帮助客户解决账户，账单相关方面的问题;
. 积极为客户需求寻找解决方案，要有主人翁意识，并且能够从客户体验出发提出有关创新的解决方案;
. 编写AWS开发者论坛的内容.

任职要求：
. 本科及同等学历;
. 良好的中英文沟通能力;
. 直接面向客户并解决客户问题的经验;
. 注重细节，有上进心并能以客户为中心;

优先考虑条件
. 出色的客户支持能力;
. 学习技术或相关政策的兴趣;
. 能快速适应客户支持团队，并愿意和团队共同发展;
. 优秀的英文口语及书面沟通能力;
. 有技术支持经验者优先;
. 了解相关网络以及操作系统知识;
. 精通办公室软件.

As an Amazon Web Services (AWS) Customer Support Associate, you will work on phone calls and emails to help customers with account, billing, payment and compliance-related inquiries. You will act as the go-to person for customers, and interact with internal AWS teams as well as external partners to provide the perspective and the voice of the customers. Your responsibilities will include, but will not be limited to, the following:
· Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
· Proactively working with customers to understand how they use AWS services and difficulties they have, and providing valuable feedback to business and development teams.
· Interacting with finance, development teams and customers to help ensure customer experience in fapiao issuance and appropriate delivery.
· Helping to field customer e-mails and phones with their account/ billing inquiries and requests.
· Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
· Helping to contribute content on AWS Developer Forum.

Basic Qualifications:
· Undergraduate degree and equivalent;
· Good communication skills in both Chinese and English;
· Experience working directly with customers to resolve issues;
· Detail-oriented, self-motivated and customer-obsessed.

Preferred Qualifications:
· Proven success in supporting customers;
· Excitement to learn new technologies/policies;
· Willingness to adapt to a fast paced support environment and develop yourself with the team;
· Strong verbal and written English communication skills.
· Experience in Technical Support is preferable
· Some knowledge of Networks and Operating Systems
· Proficiency in MS Office