are you a motivated and enthusiastic person looking for a fun, new career? then we want you!


lost plate is china's largest culinary tourism company and our goal is that each guest is able to eat shoulder to shoulder with locals where they can learn about the food they are eating, how it’s made and why it’s important to the local culture. we do all of this while providing a fun and professional experience that our guests will remember forever.


we are looking for a full-time operations manager to join our growing team in beijing. this role will be responsible for guiding small groups of foreigners to eat local food, completing daily administration and operational tasks, and providing a high level of customer service to our guests.



primary responsibilities include:


leading food tours in beijing between 3-6 nights per week, as required.

hiring, training and providing consistent feedback to part-time guides.

managing our tour schedule and booking system to ensure maximum guest capacity is available.

creating, arranging and communicating our food tour schedule to part-time guides.

communicating and arranging logistics with food tour vendors and drivers.

continually identifying and implementing improvements for each guide and the overall tour experience.

send daily reminder and thank-you emails for upcoming tours.

respond to daily email requests, phone calls and messages from customers asking about our tour products with an emphasis on customer service and a personal touch.

update our online booking system with new bookings.

work with our marketing team on creating web content, promotional materials and partnership opportunities as necessary.



job requirements include:


fluent written and spoken english & chinese.

ability to work independently with little supervision.

confident in making decisions independently that will impact the business.

ability to lead and manage others (part-time guides).

availability for weekly conference calls with global colleagues to discuss ideas and plans for each week.

strong commitment to providing incredible customer service and a 100% satisfactory customer experience at all times.

constantly look for improvements in personal and company performance and make necessary adjustments.

you must have your own working computer and strong internet connection.


what we offer you:


an extremely flexible working environment.

a competitive monthly salary.

a monthly bonus as a percentage of company profits. the more successful you are at your job, and the more successful you make our tours in beijing, the more money you will earn with unlimited potential.

a fun, open and international environment where your ideas matter and your hard work is rewarded.



to apply


first, visit our website to see what we're all about: http://lostplate.com


then, email us

a short story about what you like to eat, which should include what your favorite food(s) is, why you like it, where you like to get it, and why it has special meaning to you.