job description:
- provide technical support & guidance to apac&emea enterprise customers via email, phone, and remote online session. help customers solve the issues they encountered when using avepoint software products.
- be capable of handling customer’s cases including urgent requests with the help of dev team and provide valid solutions independently after several months’ experience cumulation. be viewed by customer as trusted advisor.
- summarize common issues during case handling regularly. provide proper suggestions to product and dev teams.
- the opportunity to get three months transfer to us headquarter.

job requirement:
- minimum of bachelor degree. fluent french and english in both oral and written format
- excellent logic thinking and communication skill. a strong sense of responsibility. be capable to work under pressure. a good team-worker.
- those who have relevant it background/working experience will be preferred. those who have experience of studying abroad will be preferred.